FAQ
Shipping & Delivery
Where do you ship?
We deliver to addresses in the Netherlands only. Wherever you live, you’re welcome to order for delivery to a Dutch address, on the same terms and at the same prices.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over €80. For smaller orders, the shipping cost is shown at checkout before you pay.
How long will my order take to arrive?
Each piece is made just for you:
- Production: 1–5 business days
- Delivery: 3–10 business days after production
You’ll receive a tracking link as soon as your order ships. Please allow a few extra days during busy seasons or promotions.
Orders
Can I change or cancel my order?
Because every item is printed on demand, your order goes into production shortly after you place it, and we can’t change the size or design once production has started. If you’ve made a mistake, contact us straight away and we’ll do our best to help before production begins.
You can always withdraw from your order within 14 days of receiving it.
Will my product look exactly like the pictures online?
Each piece is printed individually on demand, so small variations in colour or print placement may occur. This doesn’t affect your rights if an item is faulty or not as described.
Returns & Exchanges
What if my item arrives damaged, faulty or incorrect?
We’re sorry if something went wrong. Please contact us as soon as possible (under Dutch law, within two months of discovering the problem is always on time) with:
- your order number;
- a clear photo of the issue;
- a short description of the problem.
We’ll send you a free replacement or give you a full refund, including shipping, and we’ll cover any return costs.
Can I return something if I change my mind?
Yes. You have 14 days from the day you receive your order to withdraw, no reason needed.
- How: click “Withdraw from contract here” in the footer of our website (no login needed), or send us a message through our contact form. You’ll get an immediate confirmation.
- Returning the item: send it back within 14 days after telling us. We’ll email you the return address. Return shipping is at your cost unless the item is faulty.
- Condition: you may try the item on as you would in a shop. For a full refund, please return it unworn, unwashed and undamaged; otherwise we may deduct an amount for the loss in value.
- Refund: we refund the product price and standard shipping within 14 days of receiving your withdrawal, to your original payment method. We may wait until we’ve received the item or your proof of postage.
Can I exchange my item for another size or design?
Since every piece is made to order, we don’t offer direct exchanges. Instead, you can:
- withdraw and return your original item within 14 days;
- get a refund (the default) or, if you prefer, ask for store credit;
- place a new order for the size or design you want.
Our Products
How are your products made?
Every item is printed on demand, only after it has been ordered. This means we don’t produce or hold stock that may never be sold.
Contact & Support
How can I contact you?
For questions, feedback or support, please contact us through our contact form: contact us here. We aim to respond within 1–2 business days.