Shipping Policy

Last updated: 24 September 2026

At TOLS Clothing, we create pre-designed garments that are printed just for you, one at a time. Below you’ll find how shipping works and what to expect after you place an order.

1. Where We Deliver

We deliver only to addresses in the Netherlands.

Wherever you live, you are welcome to shop with us: customers from any country can order for delivery to an address in the Netherlands, on the same terms and at the same prices.

2. Production Time

Every item is made to order by our production partner after you place your order. Production typically takes 1–5 business days (Monday to Friday, excluding public holidays). During busy periods or promotions it may take a little longer; we will keep you updated by email.

3. Delivery Time

Once production is complete, delivery typically takes 3–10 business days. These are estimates from our production partner and carriers; actual delivery times may vary.

Statutory delivery deadline: unless we have agreed a different delivery date with you, we will deliver your order no later than 30 days after the contract is concluded (when we confirm your order by email). If we do not deliver in time, you may give us a reasonable additional period to deliver. If we still do not deliver within that period, you may cancel your order and receive a full refund.

4. Shipping Costs

• Shipping costs are calculated and shown at checkout before you place your order.

• Free shipping: we offer free standard shipping on all orders over €80.

5. Tracking Your Order

As soon as your order ships, we will email you a tracking number and link so you can follow your parcel.

6. Multiple Parcels

If you order several items, they may be shipped in separate parcels at no extra charge. You will receive tracking details for each parcel.

7. Delivery Issues

• Not arrived yet? If your order hasn’t arrived within 15 business days after it shipped, please contact us and we will look into it.

• Lost or damaged in transit: the risk of loss or damage stays with us until your order is delivered to you. If your parcel is lost or arrives damaged, let us know and we will send a replacement or refund you in full. See our Return & Refund Policy for damaged or incorrect items.

• Incorrect or incomplete address: if a parcel is returned to us because the address you entered was incorrect or incomplete, we will contact you. We can reship it (additional postage may apply) or refund the product price. The original shipping costs are not refunded in this case, because the parcel was sent as you instructed.

8. Refused Deliveries

If you refuse a delivery, please also let us know that you are withdrawing from your order, using the “Withdraw from contract here” button on our website or through our contact form, so we can process your refund. Once the parcel is back with us, we refund the product price and the standard outbound shipping costs, as with any withdrawal. As explained in our Return & Refund Policy, the direct cost of returning the parcel to us may be deducted from your refund.